Search results

The authors examine how different exchange patterns affect structurally disadvantaged actors' interactional justice evaluations and group identification in situations characterized by reciprocal and negotiated exchange.

Laboratory experiment.

Although results replicate prior work finding that disadvantaged individuals view their exchange partners as less fair when exchanging via negotiation rather than reciprocation, they also show the value of considering the pattern of exchange. Indeed, both the form of exchange and the pattern of exchange prompt exchange behaviors that shape how disadvantaged actors view the exchange experience, such that much of the direct effect of the form of exchange is offset by indirect paths, especially when the disadvantaged actor remains committed to their more advantaged partner. These fairness evaluations matter because as the authors show, they affect perceptions of group identification.

Future work should more explicitly consider how emotions as well as different levels of inequality might modify the processes described.

This chapter highlights the need to consider both the form of exchange and the relative stability of exchange when considering the fairness perceptions and group identification of disadvantaged individuals.

This study examines how the structure of referent networks, or the social network defined by knowing others’ reward levels, affects perceptions of distributive justice. The homogeneity of rewards in the referent network, the amount of inequality in the referent network, and an individual’s reward level are all associated with distributive justice perceptions. Several moderating relationships are also examined.

We relied on data from a controlled laboratory experiment to test a series of theoretically derived hypotheses.

The study shows that several aspects about the structure of the referent network are important for shaping perceptions of distributive justice. Specifically, the reward heterogeneity and amount of inequality in the network are found to be negatively associated with distributive justice, while reward levels are found to be positively associated with distributive justice. Furthermore, the effect of reward levels on distributive justice is moderated by both (i) the presence of a referential standard for rewards and (ii) the amount of inequality in the network.

While being among the first studies to demonstrate effects of referent networks on perceptions of fairness, it is unclear how group memberships combine with referent network effects and which factors may blur these relationships in uncontrolled environments. Subsequent scholarship on the effect of referent networks on justice perceptions should leverage multiple data sources.

Research on the effects of referents on justice perceptions has focused on particular referent individuals. We recast this issue in terms of referent networks, which highlights the empirical reality that individuals have a variety of sources or alters which could operate as referents.

Boosting productivity in the service sector is a key priority for promoting long-term growth. To have customers perform certain tasks normally undertaken by employees is an important means to improving productivity. Technological innovation has influenced business practices for several decades and many service firms, including sports service firms, are now utilising technology extensively to reduce the use of labour. This study investigates how the user's perception of technology-based self-service (TBSS)affects customer productivity and how the customer productivity evaluated by TBSS influences the customer's intentions to reuse in relation to a virtual golf simulator - a successful and seriously played game in Korea.

A startegic management approach is used to assess the nature of business environments affecting seafood distribution in Japan. Notions of environment ‘textures’ described in an influential paper by Emery and Trist are used to determine the current degree of environmental turbulence and the implications for export strategies. The environment as a whole is found to exhibit ‘medium turbulence’, and the sectors of importing, wholesaling, and food retailing/service are ‘medium’ to ‘high’ turbulence'. To cope with such environments, firms must undertake extensive real‐time market research (e.g. using POS information accessed via computer); develop flexible structures and operating systems (to become more responsive); and focus on improving communication and meeting the changing customer needs.